Make sure Private Wi-Fi Addressing is turned off.
If you are experiencing problems connecting to our wireless networks with your device, you may need to disable MAC Randomization.
Apple:
- On your iPhone or iPad, open the Settings app
- Tap Wi-Fi
- Tap the blue “i” next to any network
- Turn off the toggle next to Private Address to mask your iPhone or iPad's Wi-Fi MAC address
Android:
- Go to the Settings app on your device
- Tap on Network and Internet or Connections, then Wi-Fi
- Tap the gear icon next to the Wi-Fi name the device is connected to
- Tap on MAC address type
- Select Use phone MAC

